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Known Issues

Known Issues

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7 articles in this collection
Written by Paul Yardley, Support Lead, and Rebecca Wald

I can't send my transaction

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Written by Support Lead
Updated over a week ago

Why is my ETH balance not updating?

Ethereum Transactions
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Written by Support Lead
Updated over a week ago

My login link email is not displayed correctly

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Written by Support Lead
Updated over a week ago

Error Message: You currently have another BTC Transaction pending

Error message that can occur while sending a BTC Transaction
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Written by Rebecca Wald
Updated over a week ago

Something went wrong when opening a link.

The link you are trying to open is not working.
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Written by Support Lead
Updated over a week ago

I can't see all my Ethereum transactions

Ethereum Transactions
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Written by Paul Yardley
Updated over a week ago

I can't find 'chat' support on the website.

Content blocking such as provided by the Firefox browser can prevent our chat widget from appearing
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Written by Support Lead
Updated over a week ago