Known Issues

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12 articles in this collection
Written by Paul Yardley, Mark Hornsby, and Support Lead

TrustVault Web is not displaying all my sub-wallets

TrustVault Web
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Written by Paul Yardley
Updated over a week ago

TrustVault x MetaMask extension doesn't login after entering password

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Written by Paul Yardley
Updated over a week ago

"Signature generated was not valid" error message on your iOS device

Signature and private key error
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Written by Paul Yardley
Updated over a week ago

I can't send my transaction

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Written by Support Lead
Updated over a week ago

Why is my ETH balance not updating?

Ethereum Transactions
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Written by Support Lead
Updated over a week ago

My login link email is not displayed correctly

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Written by Support Lead
Updated over a week ago

Error Message: You currently have another BTC Transaction pending

Error message that can occur while sending a BTC Transaction
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Written by Support Lead
Updated over a week ago

Known DApp compatibility issues

Known issues using MetaMask or WalletConnect to access DApps
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Written by Mark Hornsby
Updated over a week ago

Something went wrong when opening a link.

The link you are trying to open is not working.
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Written by Support Lead
Updated over a week ago

I can't see all my Ethereum transactions

Ethereum Transactions
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Written by Support Lead
Updated over a week ago

I can't find 'chat' support on the website.

Content blocking such as provided by the Firefox browser can prevent our chat widget from appearing
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Written by Support Lead
Updated over a week ago

I get an error when trying to create a transaction in Metamask

Unsupported token issue
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Written by Support Lead
Updated over a week ago