Known Issues
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10 articles in this collection
Written by Paul Yardley and Support Lead
Written by Paul Yardley and Support Lead
TrustVault Web is not displaying all my sub-wallets
TrustVault Web
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Written by Paul Yardley
Updated this week
Updated this week
TrustVault MetaMask extension doesn't login after entering password
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Written by Paul Yardley
Updated over a week ago
Updated over a week ago
"Signature generated was not valid" error message on your iOS device
Signature and private key error
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Written by Paul Yardley
Updated over a week ago
Updated over a week ago
I can't send my transaction
Written by Support Lead
Updated over a week ago
Updated over a week ago
Why is my ETH balance not updating?
Ethereum Transactions
Written by Support Lead
Updated over a week ago
Updated over a week ago
My login link email is not displayed correctly
Written by Support Lead
Updated over a week ago
Updated over a week ago
Error Message: You currently have another BTC Transaction pending
Error message that can occur while sending a BTC Transaction
Written by Support Lead
Updated over a week ago
Updated over a week ago
Something went wrong when opening a link.
The link you are trying to open is not working.
Written by Support Lead
Updated over a week ago
Updated over a week ago
I can't see all my Ethereum transactions
Ethereum Transactions
Written by Support Lead
Updated over a week ago
Updated over a week ago
I can't find 'chat' support on the website.
Content blocking such as provided by the Firefox browser can prevent our chat widget from appearing
Written by Support Lead
Updated over a week ago
Updated over a week ago