Compare encryption with signing?

Written by Support Lead
Updated yesterday

Compare software with hardware wallet?

Written by Support Lead
Updated yesterday

When is it safe to assume that the transaction has settled?

Written by Support Lead
Updated yesterday

Can a transaction be reversed?

Written by Support Lead
Updated yesterday

Onboarding

In order to open an account with us we need to know who you are...

A

Written by Admin Trustology
Updated over a week ago

Can I get a refund?

Due to the irreversible nature of cryptocurrency transactions, we do not offer refunds on transactions that you perform.

Written by Support Lead
Updated this week

I get an error on my token balance

ERC20 balance issue

Written by Support Lead
Updated over a week ago

What verification tests do you perform?

KYC Checks

Written by Support Lead
Updated yesterday

How do I use this new design?

New UI, why can I see all these tokens?

Written by Support Lead
Updated over a week ago

Why these tokens?

Written by Support Lead
Updated over a week ago

Its all gone Blue?

My Ethereum tabs have changed colour

Written by Support Lead
Updated over a week ago

What should I do if my mobile phone is lost or stolen?

J

Written by Julio Delgado
Updated this week

How do I enable the camera on my smartphone?

J

Written by Julio Delgado
Updated over a week ago

How do I enable a Passcode on my smartphone?

J

Written by Julio Delgado
Updated over a week ago

Why do I need to use Touch ID or Face ID?

Written by Support Lead
Updated over a week ago

What is a QR code and what is it for?

Written by Support Lead
Updated over a week ago

Can I send crypto-currencies other than ETH/BTC?

Written by Support Lead
Updated over a week ago

Can I use TrustVault on my laptop or tablet?

Written by Support Lead
Updated over a week ago

Which phones are supported?

Written by Support Lead
Updated over a week ago

How quickly can I send and receive money?

Written by Support Lead
Updated over a week ago

I see "New device authorisation in progress" message on my phone

App message, new device, authorisation

P

Written by Paul Yardley
Updated over a week ago

Can I use the app on a Jailbroken iPhone?

Written by Support Lead
Updated over a week ago

What happens if I get locked out of my account?

Written by Support Lead
Updated over a week ago

How to change your PIN

Written by Support Lead
Updated over a week ago

Can I change my registered email address?

Written by Support Lead
Updated over a week ago

Can I have more than one user profile?

Written by Support Lead
Updated over a week ago

Will my phone alert me when I receive a new payment?

Written by Support Lead
Updated over a week ago

What is an unconfirmed transaction?

Written by Support Lead
Updated over a week ago

Can someone else send a transaction for me?

Written by Support Lead
Updated over a week ago

Can I recover a deleted account?

Written by Support Lead
Updated over a week ago

How do I move funds between my accounts?

Written by Support Lead
Updated over a week ago

Can I send funds to someone who doesn't have a TrustVault account?

Written by Support Lead
Updated over a week ago

How do I set up a new account?

Written by Support Lead
Updated over a week ago

What is a TrustVault Account and how does it work?

A

Written by Alex Batlin
Updated over a week ago

What is a blockchain address?

Written by Support Lead
Updated yesterday

What two bits of information do you need to have, to transfer crypto assets?

Written by Support Lead
Updated yesterday

What’s the difference between a private key and a password

Written by Support Lead
Updated yesterday

How do you create an address from a public key?

Written by Support Lead
Updated yesterday

What is a public key?

Written by Support Lead
Updated yesterday

What are Transaction Fees?

Transaction Fees

Written by Support Lead
Updated yesterday

How do you create a public key from a private key?

Written by Support Lead
Updated yesterday

What is a private key?

Written by Support Lead
Updated yesterday

Where can you store private keys?

Written by Support Lead
Updated yesterday

How do you create a private key?

Written by Support Lead
Updated yesterday

How can you lose crypto assets?

Written by Support Lead
Updated yesterday

How can someone steal crypto assets?

Written by Support Lead
Updated yesterday

How can you create a transfer transaction?

Written by Support Lead
Updated yesterday

What do you need to do to a transaction before you submit it?

Written by Support Lead
Updated yesterday

What is a hash?

Written by Support Lead
Updated yesterday

How does signing work?

Written by Support Lead
Updated yesterday

What must you have access to in order to submit a transaction?

Written by Support Lead
Updated yesterday

Can everyone see your transaction?

Written by Support Lead
Updated yesterday

What is gas?

Written by Support Lead
Updated yesterday

Who earns gas fees?

Written by Support Lead
Updated yesterday

Who confirms your transaction?

Written by Support Lead
Updated yesterday

How long does it take to confirm a transaction?

Written by Support Lead
Updated yesterday

Compare hot with cold wallets?

Written by Support Lead
Updated yesterday

Compare custodial with non-custodial wallets?

Written by Support Lead
Updated yesterday

Why would someone need a custodial wallet?

Written by Support Lead
Updated yesterday

Why would someone self custody?

Written by Support Lead
Updated yesterday

What does TrustVault cost?

We charge a monthly fee for using our services.

Written by Support Lead
Updated over a week ago

How do I cancel my Trustology subscription?

J

Written by Julio Delgado
Updated over a week ago

Can I change any of my profile details?

Written by Support Lead
Updated over a week ago

How do I contact you when I have a problem?

contact our Helpdesk and we will get back to you as soon as possible within UK business hours.

Written by Support Lead
Updated over a week ago

What are your support hours?

Written by Support Lead
Updated over a week ago

Are crypto assets regulated?

Where might different types of crypto assets fall in the regulatory parameter?

A

Written by Alex Batlin
Updated over a week ago

Can users query blockchain nodes for all of their address transactions?

Written by Support Lead
Updated yesterday

How can you submit a transactions to the blockchain?

Written by Support Lead
Updated yesterday

Supported Regions

Written by Support Lead
Updated over a week ago

Do you offer insurance?

We don't offer insurance for Early Adopter accounts.

A

Written by Alex Batlin
Updated over a week ago

How are individuals who have crypto assets taxed in the UK?

A

Written by Alex Batlin
Updated over a week ago

How is my data stored?

We are GDPR compliant and make keeping your data safe a top priority.

Written by Support Lead
Updated over a week ago